Dedicated & Ongoing Support
While you are a client of Map D you will have a dedicated account manager to facilitate map production, training, and general questions.
We're Here to Help
Whether you're new to interactive mapping or coming from another vendor, there are bound to be questions. Providing help and answers is a crucial part of our service. We have built a robust knowledge base to help you, and we're here to help when you have additional questions.
Book a demoTrusted by leading associations
Support Built for Your Success
A real person, available by phone
Our support team is here to help via email, but if you have a quick question our Account Managers are often available by phone. We're online between 9:30 AM and 5:00 PM, ET.
Personal Email Support
We do our best to respond to all email requests within 4 business hours. Email is the preferred way for most of our clients to get answers to their questions.
Additional training
If you'd like additional training to use the software, please call or email and we will schedule a time.
See it on your own floor plan
Stop reading about it. Build one.
Upload the floor plan you already have and place your booths on it yourself, in Map D’s editor. Free to build, no contract, and nothing to install.
800+
Organizers running shows on Map D
6,000+
Events powered every year
800,000+
Booths drawn to date
“I am really excited about this. The staff met with me this morning and we all LOVE the platform. People are already filling out their booths.”
Technical Support
Looking for technical support for the platform? Our team is here to help and will respond as soon as possible.
Frequently Asked Questions
Find answers to common questions about our support services.
Contact SupportCan we use our own payment gateway and add a tech fee?
Yes. You can process payments through your gateway and optionally add a small tech-fee line item. Map D does not add its own processing fee.
Do you support ticketing?
Yes—ticketing is available.
Can we embed the map or exhibitor list on our site?
Yes. They can be embedded with customizable iframe codes; you can create multiple, tailored embeds that auto-update.
How fast can we go live?
Most partners launch shortly after mapping and pricing configuration are complete.
