Registration Protection
Attendees can protect their non-refundable registration fees if they are unable to attend your event for a covered reason. It is a simple way to offer added flexibility while you maintain clear, consistent refund policies.
Event Coverage, Powered by Vertical Insure
Map D has partnered with Vertical Insure to bring ViCoverage into your events. Attendees can protect their non-refundable registration fees, and exhibitors and vendors get a simple way to meet your liability insurance requirements. Both are automatically available for all new events created in Map D.
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Meet Our Partner, ViCoverage powered by Vertical Insure
Vertical Insure is Map D's event coverage partner. Its ViCoverage products are built directly into Map D, so protection is offered in the same flow attendees, exhibitors, and vendors already use, and ViCoverage handles confirmation and claims rather than your team.
- Registration Protection offered to attendees at checkout.
- Event-compliant liability insurance for exhibitors and vendors, with automatic COI verification.
- Coverage confirmation and claims handled directly by ViCoverage.
See ViCoverage event insurance end to end
Watch a show manager turn on ViCoverage, an exhibitor buy coverage at checkout, the policy appear in their account, and the whole roster of insured exhibitors come back to the organizer.
Trusted by leading associations
Two Ways Built-in Coverage Protects Your Events
Exhibitor & Vendor Liability Insurance
Set your insurance requirements, give vendors and exhibitors a simple way to meet them, and track compliance without collecting COIs by email, reviewing coverage by hand, or managing another spreadsheet.
How Built-in Registration Protection Works
Attendees opt in at checkout
During registration, attendees have the option to add Registration Protection to their purchase. Life happens: illness, family emergencies, severe weather, and other unexpected circumstances can prevent an attendee from making it to your event and quickly turn into refund requests for your team. Registration Protection gives them another path forward.
Claims go straight to ViCoverage
If an attendee purchases protection and later cannot attend for a covered reason, they submit their claim directly to ViCoverage. If approved, they may receive up to 100% of their non-refundable registration cost back. ViCoverage works directly with the attendee, from coverage confirmation through claims.
Your refund policy stays yours
Your organization continues to follow its established refund and cancellation policies while ViCoverage handles the protection and claims process directly with the attendee. That means more confidence in your refund policy, a better attendee experience, and fewer difficult refund conversations for your team to manage.
Exhibitor & Vendor Liability Insurance, powered by ViCoverage
Requiring liability insurance helps protect your event and the businesses participating in it. Making sure every vendor and exhibitor has the right coverage, however, can create a lot of work behind the scenes. The built-in ViCoverage experience takes much of that work off your plate, so you spend less time collecting and reviewing paperwork and have more confidence that coverage is in place before your event begins.
Hall A — live planSynced
AISLE 100
AISLE 200
SoldReservedOpen
Two ways vendors and exhibitors meet your requirements with ViCoverage
Purchase event-compliant coverage
Vendors and exhibitors who need insurance can purchase coverage through ViCoverage that meets your event's requirements, without leaving the flow they are already in.
Registration — Spring Expo 20261,842 tickets issued
- Member — Full Show$149912 sold
- Non-Member — Full Show$249508 sold
- Exhibitor Staff PassIncluded348 named
- Workshop Add-On$79Sold out
Badges print from the same record — check-in, lead retrieval and booth traffic all report against one attendee.
Submit existing coverage
Those who already have insurance can upload their existing COI, which is automatically verified against your event's requirements. No collecting certificates by email and no manual coverage reviews.
RS2 tasks due
Ridgeline Supply Co.
Booth A12 · Exhibitor Portal
Booth readiness6 of 8 complete
- Company profile & logoApproved
- Certificate of insuranceApproved
- Staff badges (4 of 6 named)Due Mar 14
- Final balance · $2,775Due Mar 20
- Marketplace listing publishedLive
Reminders sent automatically at 30, 14 and 3 days.
Track compliance in Map D
Coverage and verification status are stored with the event, giving you a clear view of who has met the requirement and who still needs to take action. No separate spreadsheets and no chasing down COIs.
Show Performance
Spring Expo 2026
- Revenue / sq ft
- $41.80
- Booths sold
- 312
- Renewal rate
- 87%
SepOctNovDecJanFebMarApr
See it on your own floor plan
Stop reading about it. Build one.
Upload the floor plan you already have and place your booths on it yourself, in Map D’s editor. Free to build, no contract, and nothing to install.
800+
Organizers running shows on Map D
6,000+
Events powered every year
800,000+
Booths drawn to date
“I am really excited about this. The staff met with me this morning and we all LOVE the platform. People are already filling out their booths.”
Here's What's Covered With Registration Protection
Illness or Injury
The attendee becomes seriously ill or injured and is advised by a doctor not to attend.
Family Emergency
A family member is unexpectedly hospitalized or requires their care.
Severe Weather
Severe weather makes it impossible to get to the event.
Car Breakdown
Their vehicle breaks down on the way to the event, preventing them from getting there.
Job Loss
The attendee or their spouse loses a job after 3+ years of employment.
Emergency Service Duty
They are called to active duty as military, police, fire personnel, or a first responder.
Pregnancy or Adoption
A child is placed in their care, or they become pregnant after registering and a doctor advises against attending.
Home Emergency
Their home becomes uninhabitable due to flood, burglary, vandalism, or a natural disaster.
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Your questions answered
Common questions about the Map D and Vertical Insure partnership: Registration Protection for attendees and Exhibitor & Vendor Liability Insurance, both delivered through ViCoverage by Vertical Insure.
Contact usWho is ViCoverage by Vertical Insure?
Vertical Insure is Map D's event coverage partner, and powers the technology behind their ViCoverage insurance solutions. Registration Protection and Exhibitor & Vendor Liability Insurance are offered through its ViCoverage products, which are built directly into Map D. ViCoverage handles coverage and claims with the attendee, vendor, or exhibitor, so your team does not administer either program. You can learn more at vicoverage.com.
What reasons are covered?
Registration Protection covers a range of unexpected circumstances that may prevent an attendee from making it to your event, including illness or injury, a family emergency, severe weather, a car breakdown, job loss, emergency service duty, pregnancy or adoption, and a home emergency. Coverage is subject to the applicable terms, conditions, limitations, and exclusions. Claims are reviewed by ViCoverage to determine eligibility.
Is Registration Protection required?
No. Registration Protection is optional. Attendees decide whether they want to add protection when registering for your event.
Does Registration Protection change our refund policy?
No. Your organization maintains its own refund and cancellation policies. Registration Protection gives attendees who purchase it an additional option if they cannot attend for a covered reason.
Who handles claims?
ViCoverage handles claims directly with the attendee. Your organization does not need to review, approve, or administer Registration Protection claims. To file a claim, attendees visit customers.vicoverage.com.
What should I do if an attendee needs to file a claim?
Direct them to customers.vicoverage.com. They should create an account using the same email address they used to register for your event. Attendees can also access the ViCoverage customer portal directly from the confirmation email they received after purchasing Registration Protection.
How much can an attendee get back?
If their claim is approved, an attendee may receive up to 100% of their non-refundable registration cost back, subject to the applicable terms and conditions.
Do vendors and exhibitors have to purchase insurance through ViCoverage?
No. Vendors and exhibitors who already have insurance can upload their existing COI for verification. Those who need coverage can purchase event-compliant insurance directly through ViCoverage.
Who verifies existing insurance coverage?
Existing coverage is automatically verified through the built-in ViCoverage feature. When a vendor or exhibitor uploads their COI, the coverage is checked against your event's insurance requirements and the verification status is reflected in Map D.
Do I still need to manually collect or review COIs?
No. Vendors and exhibitors submit their insurance through the built-in experience, where coverage is automatically verified and stored with the event. This removes the need to collect COIs by email, manually review coverage, or keep track of documents separately.
Can I track who has met the insurance requirement?
Yes. Insurance status is available within Map D, giving you visibility into which vendors and exhibitors have satisfied the requirement and who still needs to take action.
Why should we require liability insurance?
Requiring appropriate liability insurance helps protect your organization and participating businesses if an incident occurs related to a vendor or exhibitor's operations at your event. It also gives you greater confidence that participating businesses have the coverage your event requires before they arrive onsite. Your organization should determine the insurance requirements appropriate for its event.
Are these features automatically available for my events?
Yes. Registration Protection and the ViCoverage exhibitor and vendor insurance integration are automatically available for all new events created in Map D.
Who can I contact for further information?
For coverage-related questions and claims support, reach out to ViCoverage directly at support@vicoverage.com. For questions about how these features work inside Map D, please contact your Map D representative.
