Dedicated & Ongoing Support
While you are a client of Map D you will have a dedicated account manager to facilitate map production, training, and general questions.
Dedicated Support
Platform Reliability
Expert Team
Responsive Service
We're Here to Help
Whether you're new to interactive mapping or coming from another vendor, there are bound to be questions. Providing help and answers is a crucial part of our service. We have built a robust knowledge base to help you, and we're here to help when you have additional questions.
Trusted by leading associations
Support Built for Your Success
A real person, available by phone
Our support team is here to help via email, but if you have a quick question our Account Managers are often available by phone. We're online between 9:30 AM and 5:00 PM, ET.
Personal Email Support
We do our best to respond to all email requests within 4 business hours. Email is the preferred way for most of our clients to get answers to their questions.
Additional training
If you'd like additional training to use the software, please call or email and we will schedule a time.
Technical Support
Looking for technical support for the platform? Our team is here to help and will respond as soon as possible.
Frequently Asked Questions
Find answers to common questions about our support services.
Contact SupportYes. You can process payments through your gateway and optionally add a small tech-fee line item. Map D does not add its own processing fee.
Yes—ticketing is available.
Yes. They can be embedded with customizable iframe codes; you can create multiple, tailored embeds that auto-update.
Most partners launch shortly after mapping and pricing configuration are complete.
Ready to launch your event with Map D?
Join a growing community of associations, event planners, and trade show organizers who love our platform.